Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website (doggearsalesnow.com) is intended for customers seeking premium pet nutrition and care products, particularly for dogs. By using our site, you confirm you are at least 18 years old and accessing from a region we serve (excluding certain Asian and remote areas).

1.2 Intellectual Property

All content on this site, including text, graphics, logos, and product descriptions, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

Brand names like Hills and ROYAL CANIN are trademarks of their respective owners and used with permission.

2. Products and Services

2.1 Product Information

We specialise in premium dog care products including:

• Dry Dog Food (Hills, ROYAL CANIN and other premium brands)
• Dog Cans & Pouches
• Dental Care products
• Digestion supplements
• Flea Control treatments

We make every effort to display products accurately, but colours may vary slightly due to monitor differences.

2.2 Product Suitability

While we provide detailed product information, you are responsible for selecting appropriate products for your pet’s needs. Consult your veterinarian if unsure about product suitability.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion. Orders are only binding when we issue an order confirmation.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices but will honour the price at time of order confirmation.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed immediately upon order placement.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: Available on orders over £50 via EMS (15-25 business days after dispatch)

All orders are processed within 1-2 business days. You’ll receive tracking information upon dispatch.

4.2 Delivery Areas

We ship globally except to certain Asian and remote regions. If we cannot ship to your location, we will notify you promptly.

4.3 Delivery Issues

You must inspect goods upon delivery and report any damage within 48 hours. For lost packages, we will assist with carrier investigations but are not liable for delays caused by third parties.

5. Returns and Refunds

5.1 Return Policy

You may return most items within 15 days of receipt if:

• In original, unopened packaging
• In resalable condition
• Accompanied by proof of purchase

5.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened dog food (dry or canned)
• Used flea control treatments
• Opened dental care products

5.3 Return Process

To return an item:

1. Contact us within 15 days at [email protected]
2. Pack item securely in original packaging
3. Include order number and return reason
4. Ship to: Dog Gear Sales Now Returns, 73 Westmorland Rd, Newcastle upon Tyne, GB CH7A 6VE

Customers are responsible for return shipping costs unless the return is due to our error.

5.4 Refunds

Refunds are processed within 3-5 business days after we receive and approve your return. Refunds will be issued to your original payment method.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate, complete information when creating an account or placing an order, including correct shipping details.

6.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

6.3 Prohibited Conduct

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Interfere with site functionality
• Submit false or misleading information

7. Limitation of Liability

To the fullest extent permitted by law, Dog Gear Sales Now shall not be liable for:

• Any indirect, incidental, or consequential damages
• Product suitability issues where professional veterinary advice was not sought
• Events beyond our reasonable control (e.g., natural disasters, pandemics)

Our total liability for any claim related to our products or services shall not exceed the purchase price of the relevant products.

8. Privacy and Data Protection

Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect, use, and protect your personal data.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our site after changes constitutes acceptance of the modified Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

11. Contact Us

For questions about these Terms or our services:

Email: [email protected]
Phone: +44 (0)191 123 4567
Address: 73 Westmorland Rd, Newcastle upon Tyne, GB CH7A 6VE
Hours: Monday-Friday, 9:00-17:00 GMT