Last Updated: [Insert Date]

At Dog Gear Sales Now (“we”, “us”, or “our”), we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.doggearsalesnow.com or purchase our premium dog products including Hills and ROYAL CANIN brands.

1. Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Identification Information: Name, email address, phone number, shipping/billing address, payment information (processed securely through our payment gateway but not stored)
  • Order Information: Products purchased, order history, preferences
  • Technical Data: IP address, browser type, device information, operating system
  • Usage Data: Pages visited, time spent on site, navigation paths
  • Communication Data: Correspondence with our customer service team

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders for dog food, flea treatments, dental care products, and other pet supplies
  • To provide customer support and respond to your inquiries
  • To improve our website, products, and services
  • To send order confirmations, shipping notifications, and service-related communications
  • To prevent fraud and enhance security of our payment systems
  • To comply with legal obligations and protect our legal rights

3. Data Sharing and Disclosure

We may share your information in the following limited circumstances:

  • Service Providers: With trusted third parties who assist in operating our website, processing payments (Visa, MasterCard, JCB, PayPal), shipping orders, and providing customer service
  • Legal Requirements: When required by law or to protect our rights, property, or safety
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

  • All payment transactions are encrypted using 256-bit SSL technology
  • We comply with PCI DSS standards for payment security
  • Personal data is stored on secure servers with limited access
  • We retain your information only as long as necessary for the purposes outlined in this policy

5. International Data Transfers

As we serve customers worldwide (excluding some Asian countries and remote regions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access and receive a copy of your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to processing of your data
  • Request restriction of processing
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and shopping cart
  • Analyze website traffic and usage patterns
  • Improve our website functionality

You can control cookies through your browser settings. Disabling cookies may affect certain website features.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and updating the “Last Updated” date.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact our dog-loving team:

Dog Gear Sales Now
73 Westmorland Rd
Newcastle upon Tyne, GB CH7A 6VE
Email: [email protected]
Phone: +44 (0)191 123 4567