Welcome to Dog Gear Sales Now! We’re here to help with all your questions about our premium dog products and services. Below you’ll find answers to our most common queries about products, delivery, payments and more.
Products
What brands of dog food do you carry?
We proudly stock premium brands including Hills and ROYAL CANIN, offering specially formulated nutrition for dogs of all ages and breeds.
Are your flea treatments safe for puppies?
We carry flea control products suitable for different life stages. Please check individual product descriptions for age recommendations or contact our team for personalised advice.
How do I choose the right dental care product for my dog?
Our dental care range includes options for different sizes and chewing styles. Look for size-specific recommendations on product pages or email us with your dog’s details for tailored suggestions.
Delivery
How long does delivery take?
- Standard Shipping (£12.95): 10-15 days via DHL/FedEx
- Free Shipping (Orders £50+): 15-25 days via EMS
Do you ship to my country?
We ship globally except some Asian countries and remote regions. If you’re unsure, please email us at [email protected] with your location to confirm.
Can I track my order?
Yes! You’ll receive a tracking number when your order ships. We recommend downloading your carrier’s app for real-time updates.
Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB and PayPal for secure, hassle-free transactions.
Are there any additional charges?
For international orders, customs charges may apply depending on your country’s regulations. We clearly declare contents and values to minimise delays.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store full payment details on our systems.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return policy from delivery date. Items must be unopened and in original condition. Please email [email protected] with your order number to initiate a return.
What if my item arrives damaged?
We’ll replace damaged items immediately! Contact us within 48 hours of delivery with photos of the damage and your order number.
Can I exchange a product?
Certainly! Email us with your order details and the product you’d like to exchange for. We’ll guide you through the simple process.
Account & Orders
How do I check my order status?
You’ll receive email updates at each stage. Alternatively, email us with your order number for a status update.
Can I change my order after placing it?
We process orders quickly, but if you contact us immediately (preferably within 2 hours), we may be able to make changes. Email us with your order number and requested changes.
Do you offer discounts for multiple purchases?
Yes! We regularly run promotions and offer free shipping on orders over £50. Check our homepage for current deals or sign up for our newsletter.
Still Have Questions?
Our dog-loving team is always happy to help! Contact us at:
- Email: [email protected]
- Phone: +44 (0)191 123 4567
- Address: 73 Westmorland Rd, Newcastle upon Tyne, GB CH7A 6VE
We typically respond within 1 working day (often much sooner!).